Purchase Process

Here is the purchase process of FERLY furniture:
1. Customized products

Sales will communicate with you the details of the customized products, whether it is style or size, we will do our best to meet your requirements. And we have a wealth of wood color cards and fabric color cards for you to choose; in addition, it is your responsibility to ensure that all furniture items can reach the required location through any entry points (such as doorways, stairs, corridors, elevators and corners). Please refer to our furniture measurement guide for instructions on measuring the space of your house to ensure that the items will fit when delivered.

2. Sign a contract and pay a deposit

After confirming all the details with you, we will sign a formal contract with you to protect your rights and interests, and you will pay a 50% deposit.

3. Product production

Many FERLY products are handmade. Given their handmade and hand-finished nature, their changes are worth looking forward to and celebrating. Each item is unique and no two are exactly the same. The items shown in the pictures and galleries on our website may differ from your actual work.

Special orders begin production immediately after the order is placed and are produced according to your specifications. Therefore, the order cannot be cancelled or changed. Generally speaking, the production cycle of the product is 30-40 days. If the production cycle of the product changes, we will notify you by email.

4. Confirm the finished product and pay the full amount

We will send you the product for confirmation after it is produced. After confirmation, you need to pay the remaining 50% of the balance. After confirming the payment, we will arrange the shipment.

5. Transportation

You are responsible for ensuring that all delivery address information and contact numbers are correct. This is especially important.

United States: For door-to-door orders. We will transport the furniture to the port closest to you depending on your state. The shipping time varies from 25 to 45 days. After arriving at the port, we will arrange customs clearance and delivery, which takes 10 to 15 days. For shipping times in other countries, please contact our sales.

6. Delivery

Please be prepared to unload. We do not provide white glove service. Please refer to our receiving guide.